Last updated 6 October 2026. Nothing in this policy affects your statutory rights.
If something is wrong
If an item is faulty, damaged or not what you ordered, tell us within 30 days of collecting it. We will refund or replace it. Bring it back to the deli or get in touch and we will arrange it.
If you change your mind
You can cancel an online order any time before you collect it, for a full refund. After collection, you have 14 days to return unopened items that are not food, such as LickiMats and tote bags. Treats are food, so for hygiene reasons we cannot take them back once opened, and fresh or perishable items cannot be returned.
Refunds
We refund to the payment method you used, within 14 days of agreeing the refund.
Get in touch
Call 07975 566486, message us on WhatsApp or use the contact form.